The luxury train travel company long header

DECCAN ODYSSEY LUXURY TRAIN

FREQUENTLY ASKED QUESTIONS

DECCAN ODYSSEY   :  ABOUT  |  CABIN CLASSES  |  LIFE ON BOARD  |  FAQS

FAQS

DECCAN ODYSSEY LUXURY TRAIN FAQS

We understand that you will have many questions about booking this luxury Deccan Odyssey experience. The most frequently asked are below but please do not hesitate to contact us about any further questions you have as we are delighted to help.

HOW FAR IN ADVANCE DO I NEED TO BOOK ?

Deccan Odyssey tours are very exclusive and have limited departures throughout the year. They also enjoy high demand. To avoid disappointment, we recommend booking as early as possible.

CAN YOU BOOK INTERNATIONAL FLIGHTS FOR US ?

Absolutely! With our ATOL license, we are able to book domestic and international flights. Because we are an authorized operator, we can get the best British Airways deals. Let us know where you are flying from and to, and we'll be happy to provide a quote.

IS INDIA SAFE TO TRAVEL ?

India is considered to be a safe country to visit. We are committed to your safety. The private trains are very secure and your safety is guaranteed.

ARE YOUR TOURS FINANCIALLY PROTECTED ?

Yes! All of our trips include financial protection. This includes our ATOL (license number 10287) - if the trip involves a flight, or insurances that comply with UK package travel regulations for any other trip. We must also adhere to the strict codes of conduct imposed by ABTA (number Y1699).

CAN YOU OBTAIN & ADVISE ON THE VISAS FOR US ?

Visas can be very complicated. Therefore, we recommend you contact a specialist visa agent and we can recommend one to you. All documentation necessary to complete your application is provided by us.

CAN YOU BOOK EXTENSIONS IN INDIA FOR US ?

Yes. We are happy to make any additional arrangements for you.

WHAT IS THE DIFFERENCE BETWEEN THE TRAIN CABIN CLASSES ?

It is important to select the right cabin for your trip. This is why we have created a detailed section about the different types and options of Deccan Odyssey train cabins. You can find more information in our section about cabin classes.

ARE THERE PORTERS TO HELP WITH BAGGAGE ?

To help us load our bags onto the train, there are porters at all the stations and hotels.

ARE THERE DAILY BRIEFINGS ON THE PLACES WE PASS THROUGH ?

A brochure will be given to passengers on board the train detailing the route they have chosen. It also includes information about the destinations along the route. Each day, passengers will be updated with information about the weather and excursions.

ARE ALL OFF TRAIN EXCURSIONS INCLUDED IN THE PRICE ?

All excursions are included in most of our tours. Sometimes, we might offer an optional excursion for an additional fee.

WHERE ARE THE OFF-TRAIN TOUR GUIDES FROM ?

We offer English-speaking local guides.

ARE THE GUIDES ENGLISH SPEAKING ?

Yes, the local guides and onboard tour managers can all speak English. Please contact us if you need a translator for a foreign language (some additional charges may apply).

ARE CLIENTS WITH LIMITED MOBILITY ABLE TO GO ON ALL EXCURSIONS ?

Passenger who requires wheelchair assistance for off-train excursions must make arrangements at the time they book. We will try our best to accommodate them. You may not be able to take part in all the excursions.

CAN PASSENGERS MAKE THEIR OWN ARRANGEMENTS FOR OFF TRAIN EXCURSIONS ?

Passengers have the option to make their own arrangements but must ensure they return to the train at the scheduled departure time. The train cannot wait and must depart according to the schedule. The train may have to be moved to another depot or platform during the off-train excursion. It is important that the Tour Manager knows if passengers plan to make their own plans.

HOW MANY PEOPLE TRAVEL TO THE SAME SITES AT THE SAME TIME ?

The buses can transport up to 35 passengers. Groups of people may be formed to visit certain sites/museums.

CAN PASSENGERS MAKE A REQUEST TO SEE THE ENGINE OR DRIVE IT ?

Safety reasons prevent passengers from driving the train. However, passengers may be able to see the engine when the train is stopped at stations. Ask the Tour Manager for assistance.

WHAT ARE THE BOOKING AND PAYMENT TERMS ?

On booking a non-refundable deposit of 20% of the total tour price plus any international flights we are booking for you. Full payment is required 90 days before the trip start date.

International flights, beverages not included, visa fees and any services not mentioned are not included in the price.

Golden Eagle Cancellation conditions:
 Up to 61 days prior to departure: 20 % of total price
60 days or less prior to departure: 100% of total price

Any part of the program that is missed because of late arrival is non-refundable.

HOW DO I MAKE A BOOKING ?

Call our office on +44 020 8191 0620 or email enquiry@theluxurytraintravelcompany.com and speak to one of our consultants. Provisional reservations can be held for up to 7 days without payment. After this time confirmation is required or the cabin will be provisional reservation will be released. Upon receiving confirmation, an invoice will be issued and deposit payment is due upon receipt of this. The deposit payment secures your place on the tour.

IS THERE A CHARGE FOR USING A CREDIT CARD ?

Credit card transactions attract a 2% surcharge. For debit card transactions (and bank transfers), there is no additional charges.

WHEN IS THE DEPOSIT DUE ?

After receiving your travel confirmation, your invoice will be issued along with a confirmation letter. Once you have received your invoice, the deposit must be paid to confirm your booking from your side. Deposit payments are non-refundable.

WHEN IS THE FINAL BALANCE DUE ?

The balance is due in full 90 days before departure. We won't issue a final amount so make sure to keep track of the due date. Cancellations received after 90 days are considered invalid and will result in a full refund.

WHEN WILL I RECEIVE MY TRAVEL DOCUMENTS ?

A 'Update Letter' will be sent to you by email approximately 1 month prior to departure. This letter contains more information about your tour, including weather, packing lists, and other details. You will also receive all necessary visa information.

DO YOU ISSUE A TRAIN TICKET ?

You do not need to have a train ticket in order to board our trains. You will not receive a ticket for the train or travel vouchers.

HOW MANY TOUR MANAGERS ARE THERE ONBOARD ?

A senior Tour Manager and a few assistants depending on how many passengers are aboard.

WHAT HAPPENS IN THE EVENT HOSPITAL TREATMENT IS NEEDED ?

We will transport you to the hospital. We will also make every effort for you to receive the best care.

HOW MANY PEOPLE DO THE CABIN ATTENDANTS LOOK AFTER ?

This will vary depending on the train. On average, there are 2 cabin attendants who look after one carriage.

CAN YOU CATER TO SPECIFIC DIETARY REQUIREMENTS ?

Most dietary requirements can easily be accommodated. Contact our office for more details.

ARE BEAUTY TREATMENTS AVAILABLE ONBOARD ?

There are many spa treatments available on the Deccan Odyssey train and in the tour hotels.

IS THERE SET SEATING IN THE DINING CAR ?

You can choose where you want to sit. All passengers are free to choose their seat for any meal. You will receive information about meal times in the daily program.

IS INTERNET AVAILABLE ON THE TRAIN ?

Although the train doesn't have Wi-Fi, mobile data coverage is possible as we travel through larger cities.

WHAT IS THE MOBILE PHONE COVERAGE LIKE ?

Cell phone coverage in rural areas is very limited. In low-populated areas, coverage may be limited. We recommend that you speak with your service provider to get more information about coverage.

IS THERE A RECOMMENDED TIME OF ARRIVAL ON THE FIRST DAY ?

It is best to arrive between 11.00 and 16.00 in order to attend the Welcome Dinner. Most hotels have a 12 noon check-in. Early check-ins are subject to availability and may incur additional charges.

IS THERE A RECOMMENDED TIME OF DEPARTURE ON THE LAST DAY ?

You can depart anytime before the end of the day. Most hotels have a 12 noon check-out, but luggage storage is available. Late check out is subject to availability and may be subject to additional charges.

WHEN IS THE BEST TIME TO GO WEATHER-WISE ?

These Deccan Odyssey trips are available at the most convenient time to travel in India.

ARE THERE OPPORTUNITIES TO EXERCISE ON THE TOUR ?

You can use the Gym facilities in the train, and the more extensive facilities at the hotels. Tours can require moderate walking.

WHAT HAPPENS IF I MISS MY FLIGHT OR ARE DELAYED ?

Clients will receive a 24-hour emergency contact card with their final documents prior to departure. This card lists the telephone numbers of both our UK office and the country they arrived from. If they have any issues they can call the designated person on the card.

ARE THERE ANY LUGGAGE SIZE OR QUANTITY RESTRICTIONS ON THE TRAIN ?

You have limited storage space in the cabin for luggage storage. It's easier to store soft-topped luggage. Under the beds, luggage cannot be kept. A luggage storage area is located at the end each carriage. We recommend that passengers take their bags with them and place them in the designated luggage storage area. The cabin attendants can help with this.

WHAT IS THE DRESS CODE ON THE TRAIN ?

The dress code for the day is casual, both on and off-the-train. For evening wear smart casual.

WHAT TYPE OF FOOTWEAR IS REQUIRED ?

Comfortable walking shoes are recommended for all tours as they involve some walking. Avoid slipping by using a rubber sole.

DO I NEED TO TAKE MY OWN TOILETRIES ?

Every cabin comes with L'Occitane shampoo, conditioner and shower cream. Also included are a hairdryer and slippers for the bathroom, as well as towels and towels.

DO I NEED TO MAKE SPECIAL ARRANGEMENTS IF TRAVELLING WITH MEDICATION ?

Clients should ensure that they bring enough prescription medication. All clients should seek medical clearance before travelling. Prescription medication should be reported to the onboard physician.

ARE ANY SPECIAL VACCINATIONS REQUIRED ?

We do not offer medical advice. To get the most current information about vaccines required for overseas travel, clients should contact their GP. All passengers must be double-vaccinated for Covid 19. If they are unable to, they will need an official exemption certificate.

WHAT IS THE AVERAGE AGE OF PASSENGERS ?

We do not have age restrictions for our tours. However, most of our travellers are 55+. The average age is 64. We may not recommend our tours for children under the age of 6. Check with us when you book.

WHAT LANGUAGE ARE THE TOURS CONDUCTED IN ?

English will be used as the tour language. On select departures, additional language guides will be available (subject only to minimum numbers or upon request). Contact us for further information.

WHAT IS INCLUDED IN THE PRICE ?

All accommodations as per the itinerary. This includes both hotel and train accommodation. All meals, starting with dinner the first day and ending in breakfast the last day (some tours may have this slightly different, please consult the specific itinerary). A generous allowance of wine and beer, soft drinks, tea and coffee with all meals on the train, except where otherwise stated; all departure and arrival transfers; guided off-train sightseeing excursions; the services experienced tour leaders; complimentary tea and coffee 24 hours a days, and all gratuities

WHAT IS NOT INCLUDED ?

International and domestic airfares. Visa, excess baggage and insurance. For passengers in deluxe class, personal expenses such as laundry and drinks in the Bar Lounge Car are not covered. On certain tours, you may have to pay for an optional activity locally.

IS INSURANCE INCLUDED & DO I NEED IT ?

Booking conditions stipulate that you must be fully protected for medical expenses incurred while traveling. If you are unable or unwilling to travel due to any reason, we recommend that you purchase cancellation insurance. Contact us for further information.

WHAT STANDARD OF HOTELS DO YOU USE AS PART OF THE TOUR?

All hotel accommodations as detailed in the tour itinerary are included in the price. All hotels are either 5-star or the best available. You can upgrade your room at an additional charge and subject to availability.

DO I NEED TO TIP ?

All gratuities are included in the tour price and we encourage passengers to refrain from offering gratuities to crew/hoteliers/drivers etc as we will tip on your behalf. Deccan Odyssey Luxury Trains appreciates exceptional service and would like passengers to notify our management.

WHAT CURRENCY WILL I NEED TO BRING ?

US Dollars or Euros are the currency on board the train. The train's passengers won't need any currency but they will be charged for laundry and bar bill. A 'tab' can be run onboard, and one payment can be made at the end. For any bill less than US$100 passengers will have to pay cash. Payments exceeding US$100 are accepted by international credit cards (VISA, MasterCard). Your Tour Manager, or your guides, will guide you in how and where to change money.

WHERE & HOW DO I OBTAIN VISAS ?

Visa support letters may be required for some visas. As entry requirements and processing time vary depending on the nationality, it is important to check visa requirements in advance. Also, it is important to determine if you need a single or multiple entry visa for specific tours.
We will provide all information necessary to obtain visas. The majority of visas can only be applied for up to three months prior the departure. During the visa application process that can take up to several weeks, you will need to be without a passport.

We use the services CIBT VisaCentral, a visa support agency. Contact us for more information.

CAN I USE CREDIT CARDS & TRAVELLERS CHEQUES ON THE TRIP ?

ATM machines can now be found in all major cities and towns along our routes. All of the hotels we use accept major credit cards. Traveller's Cheques are almost impossible to exchange.

ARE TRANSFERS INCLUDED ?

All of our tours include arrival and departure transfer. So that we can arrange your transfers, please let us know when you arrive and depart.

WHAT HAPPENS WHEN I ARRIVE AT THE AIRPORT OR TRAIN STATION ?

A representative from Deccan Odyssey Luxury Trains will greet you at the airport. If you arrive by air, the meeting will occur after your baggage has been checked and cleared customs. The representative will then help you get to the transfer vehicle that will take you to the hotel.

CABIN CLASSES

Full details on the cabin classes available on Deccan Odyssey.
LEARN MORE

LIFE ON BOARD

Learn about life on board the Deccan Odyssey Luxury Train.
LEARN MORE

VIEW TOURS

View all the Deccan Odyssey tours we offer to get your trip going.
LEARN MORE

Gail & Cathy

★★★★★
"I can’t tell you how much we appreciate all the pre planning you helped us with. Thanks again for all you did for us."

Shakuntala

★★★★★
"We are back and throughly enjoyed all the arrangements you made on our behalf .Thanks for making our dreams come true."

Pauline & Brenda

★★★★★
"Thank you so much for organising our trip of a lifetime. Brenda and I loved every moment. Very best wishes to you."

CONTACT

CONTACT US ABOUT THE DECCAN ODYSSEY

We look forward to hearing from you and are happy to answer any questions you have - just call us or use the form below.
footer logo luxury train travel company
We hold ATOL license 10287 so booking with us gives you 100% financial protection. We are also members of the Association of British Travel Agents. ABTA has strict membership requirements and we are required to adhere to the associations high standards. Our ABTA number is Y1699.
footer financial protection logos ABTA ATOL
9 Bonhill Street, London, EC2A 4DJ, UK
Agent Information Here
All trips are operated by HeadsEast Ltd | UK Company number 6717612 | © Copyright 2008-22 HeadsEast Ltd
envelopetrainarrow-down-circle