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ORIENT SILK ROAD EXPRESS

FREQUENTLY ASKED QUESTIONS

ORIENT SILK ROAD EXPRESS   :  ABOUT  |  CABIN CLASSES  |  LIFE ON BOARD  |  FAQS

FAQS

ORIENT SILK ROAD EXPRESS FAQS

We know that you may have questions about this extraordinary rail experience. We have listed the most frequently asked questions below, but you can always contact us with additional questions.

HOW FAR IN ADVANCE DO I NEED TO BOOK ?

The Orient Silk Road Express offers these Silk Road trips with only a few departures throughout the year. Therefore, we advise clients to book well in advance to avoid disappointment. This is particularly true for the more expensive cabins that are in high demand. Many people book at minimum one year in advance. Sometimes, they reserve for much longer.

IS THE CENTRAL ASIA SAFE TO TRAVEL ?

Train tralve in Central Asia had a somewhat poor reputation in the past. However, it is now safe and easy for most people. Your train is a private one so access is restricted to tour participants only. Our guides are committed to your safety during your entire trip.

CAN YOU BOOK INTERNATIONAL FLIGHTS FOR US ?

Absolutely! Because we have an ATOL license, it allows us to book internal or international flights. We are an appointed operator and have great access to the best British Airways offers. Simply let us know which airports and we will give you a quote.

ARE YOUR TOURS FINANCIALLY PROTECTED ?

Yes! All our trips come with financial protection either through our ATOL – license number 10287 – if the trip includes a flight or insurances which comply with the UK package travel regulations for any trip that does not include a flight. In addition our ABTA membership – number Y1699 – means we must adhere to their strict code of conduct.

CAN YOU OBTAIN & ADVISE ON THE VISAS FOR US ?

Visas can be complex. We recommend consulting a specialist and making arrangements with CIBT VisaCentral. They offer a reliable service to obtain all necessary visas for your trip. We will provide all necessary documentation to accompany your application.

WHAT IS THE DIFFERENCE BETWEEN THE TRAIN CABIN CLASSES ?

It is vital to select the right cabin when planning your trip. We have compiled a detailed section listing the different types and prices of the Orient Silk Road Express train cabins. We have more information about this in the cabin classes section.

WHAT ARE THE BOOKING AND PAYMENT TERMS ?

Booking is easy once you've decided on the departure date and have discussed any extensions or addons that you may need at the beginning and end of your trip. We will need you to complete the booking forms. Once your trip is confirmed, we request a 20% non-refundable down payment. Full payment is required at least 90 days before trip commences.

PLEASE READ THE FOLLOWING IMPORTANT INFORMATION

★ The minimum number of participants required for a trip to run is 120.
★ We regret that due to the intricate logistics of this tour, itinerary changes are sometimes unavoidable.
★ International flights, tips, beverages, visa fees and any services not mentioned are not included in the price.

Cancellation conditions:
Up to 90 days prior to departure: 20 % of total price
Up to 42 days prior to departure: 50% of total price
Up to 1 day prior to departure: 90% of total price

Any part of the programme that is missed because of late arrival is non-refundable.

CABIN CLASSES

Details on the cabin classes on the Orient Silk Road Express.
LEARN MORE

LIFE ON BOARD

Learn about life on board the Orient Silk Road Express.
LEARN MORE

VIEW TOURS

View all the Orient Silk Road Express tours we offer.
LEARN MORE

Gail & Cathy

★★★★★
"I can’t tell you how much we appreciate all the pre planning you helped us with. Thanks again for all you did for us."

Shakuntala

★★★★★
"We are back and throughly enjoyed all the arrangements you made on our behalf .Thanks for making our dreams come true."

Pauline & Brenda

★★★★★
"Thank you so much for organising our trip of a lifetime. Brenda and I loved every moment. Very best wishes to you."

CONTACT

CONTACT US ABOUT THE ORIENT SILK ROAD EXPRESS

We look forward to hearing from you and are happy to answer any questions you have - just call us or use the form below.
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We hold ATOL license 10287 so booking with us gives you 100% financial protection. We are also members of the Association of British Travel Agents. ABTA has strict membership requirements and we are required to adhere to the associations high standards. Our ABTA number is Y1699.
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9 Bonhill Street, London, EC2A 4DJ, UK
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All trips are operated by HeadsEast Ltd | UK Company number 6717612 | © Copyright 2008-22 HeadsEast Ltd
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