The Eastern & Oriental Express Frequently Asked Questions
Your Questions Answered about The Eastern & Oriental Express
Below you will find the most commonly asked questions about The Eastern & Oriental Express luxury train. Of course, please just contact us if you have any additional questions or need advice.
FAQs
Frequently asked questions about The Eastern & Oriental Express luxury train.
How far in advance should I book the Eastern & Oriental Express train?
This exclusive train tour has limited departures throughout the year. To avoid disappointment, we strongly advise booking as far in advance as possible, especially for higher-level cabins which are in high demand.
What Passports & Visa requirements are there for a trip on the Eastern & Oriental Express train?
All visitors to Malaysia must have a valid passport with at least 6 months of validity from the date of return. It is each passenger’s responsibility to ensure they have the necessary visas and documentation. The company assumes no responsibility for any failure to comply.
Ensure your passport has at least 6 months of validity from your arrival date. This applies to both adult and child passports. Renewed passports may have extra months added, which may not count towards the required 6 months.
Check with your national government agency for up-to-date information.
Are your tours financially protected?
Trips sold as packages to UK clients come with financial protection through our ATOL if the trip includes a flight or insurances that comply with UK package travel regulations for non-flight trips. Our ABTA membership ensures adherence to their strict code of conduct. Trips sold as an agent for the train operator do not come with financial protection, but your booking with the operator remains valid even in the event of our insolvency.
What are the customs formalities between Singapore and Malaysia?
Customs regulations align with global standards, with serious penalties for prohibited items, particularly narcotics. The death penalty may apply in certain cases.
Eastern & Oriental Express staff will assist with border formalities, but passengers must ensure they have valid documentation. The train stops at the Singaporean/Malaysian Customs and Immigration facility, where passengers must disembark with their hand luggage while main luggage undergoes screening.
At Woodlands Checkpoint, passengers clear Singaporean exit procedures themselves, and cabin stewards will handle Malaysian immigration formalities. On the return journey, this process is repeated.
Will I need to tip the Eastern & Oriental Express staff?
Gratuities for staff and guides are at the passenger’s discretion.
What is the luggage allowance on the Eastern & Oriental Express train??
Luggage is limited to 30kg per person for Pullman and State Compartment passengers. Presidential Suite guests may bring one 30kg piece of luggage plus one hand luggage. Tickets, passports, and medications should remain with you, not packed in through or compartment luggage. Durian fruit is not allowed on board. Label your luggage with contact details, your hotel, and your destination.
Through Luggage: Pack items not needed during the journey in a sturdy case, checked in at the start and not accessible until the destination.
Compartment Luggage: Pack clothing and items needed during the journey, keeping in mind limited storage space.
Hand Luggage: Keep valuables, including passports, tickets, and medications, in your hand luggage. We recommend insurance for any loss or damage.
Will I need travel insurance?
We strongly recommend taking out travel insurance when booking your journey.
Do I need a health certificate?
No special health certificates are required, but consult your medical practitioner or travel specialist. Quarantine applies to travellers affected by yellow fever.
Accommodation on the Eastern & Oriental Express train?
The Eastern & Oriental Express features elegant private cabins, all air-conditioned with en-suite shower, toilet, hairdryer, and a personal safe. Sockets are suitable for UK standard plugs (220 volts).
- Pullman Single Cabins: Daytime seating converts to a single bed at floor level (5 sq m).
- Pullman Cabins: Daytime seating converts to upper and lower berths (5.8 sq m).
- State Cabins: Daytime seating converts to two single beds at floor level (7.8 sq m).
- Presidential Suites: Daytime seating converts to two single beds at floor level, featuring a minibar, CD player, and iPod/MP3 player adaptor (11.6 sq m).
Sightseeing & Excursions on the Eastern & Oriental Express train?
Qualified guides escort all excursions in Malaysia. Excursions balance on-board relaxation with off-train experiences. Respect local cultures at temples and pagodas. Ensure timely return to the train after excursions.
What to know about the Eastern & Oriental Express train dining cars
The train has two restaurant cars, decorated with floral motifs and featuring elm or rosewood panels. Meals include breakfast, afternoon tea, and table d’hôte meals. Preferences for dining sittings are noted at check-in. Inform us of dietary requirements 14 days in advance. Strict religious dietary needs may not be accommodated.
Is there First Aid on the Eastern & Oriental Express train?
A first aid kit is on board for emergencies. Inform the Train Manager if a doctor is needed, and they will arrange for medical attention at the next station.
Should I confirm dining reservations in advance?
Meals have multiple seating times. Preferences for seating can be noted in advance, but reservations are confirmed on board.
Which drinks will be available aboard the Eastern & Oriental Express?
Complementary tea and coffee are available at all times. A selection of wines, spirits, and local beers can also be served. Premium drinks incur an additional charge. Bar Car stays open as long as desired, but service may be suspended at the border for Customs formalities.
What Onboard Payment can be taken on the Eastern & Oriental Express train?
All items on board are priced in US Dollars. Payments must be made by credit or debit card, with American Express, MasterCard, Visa, and JCB accepted. Cash payments are not accepted.
Can I smoke on board the Eastern & Oriental Express train?
Smoking is not permitted in air-conditioned carriages, but is allowed in the open-deck area of the Observation Car.
Is there WiFi on the Eastern & Oriental Express train?
The Eastern & Oriental Express does offer WiFi, but it is only available in certain parts of the train, not throughout all the carriages. The limited connectivity encourages passengers to unplug and fully immerse themselves in the journey, appreciating the luxurious experience and scenic views without the usual digital distractions.
Can special dietary preferences be accommodated on the Eastern & Oriental Express train?
Yes, dietary requirements are catered for on the Eastern & Oriental Express train. The train’s dining staff make every effort to accommodate special dietary needs, ensuring that guests with specific dietary restrictions can enjoy their meals without concern.
Passengers are encouraged to inform the train staff of any dietary requirements or allergies well in advance of their journey, preferably at least 14 days prior to departure. This allows the culinary team to prepare suitable alternatives that meet individual needs, whether they be vegetarian, vegan, gluten-free, or other specific dietary requirements.
However, it’s important to note that while the train strives to accommodate various dietary needs, they may not be able to provide meals requiring strict religious observance in their preparation. Therefore, guests with such requirements should communicate with the reservations team to discuss their needs in detail.
Are Children Allowed on the Eastern & Oriental Express train?
Yes, children are allowed on the Eastern & Oriental Express train. This luxurious train journey is designed to accommodate families, offering a range of experiences that can be enjoyed by travellers of all ages. The train provides elegant cabins and a variety of activities that cater to different interests, making it a suitable option for a family trip through Southeast Asia.
Is there a laundry service on the Eastern & Oriental Express train?
Yes, the Eastern & Oriental Express train offers a laundry service. This luxurious train, which travels through Southeast Asia, is equipped to cater to the needs of its passengers, including laundry services. This ensures that guests can enjoy their journey without worrying about their laundry, maintaining the comfort and convenience expected on such a prestigious train.
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