Royal Scotsman Frequently Asked Questions

● FAQs ●

Your Questions Answered about the Royal scotsman

Below you will find the most commonly asked questions about the Royal Scotsman luxury train. Of course, please just contact us if you have any additional questions or need advice.

How far in advance do I need to book ?

This train tour is an exclusive trip with limited departures through the year. Consequently we strongly advise our clients to book as far in advance as possible to avoid disappointment. This particularly applies to the higher grand suite cabins which there is strong demand for.

Are your tours financially protected ?

Yes! All our trips come with financial protection either through our ATOL if the trip includes a flight or insurances which comply with the UK package travel regulations for any trip that does not include a flight. In addition our ABTA membership means we must adhere to their strict code of conduct.

Can you book international flights for us ?

Absolutely! Our ATOL license means that we can book international or indeed internal flights. We get particularly good access to the best deals on British Airways as we are an appointed operator.

Can you book further travel for us ?

We are pleased to recommend a selection of refined hotels for your stay before or after your journey. Please speak to us to make a booking or contact the hotel directly. On the final night of your luxury train journey, our crew can reserve taxis/limousines for onward transfers, for example to the airport, your hotel or from Edinburgh Waverley Station. For more details, please speak to the Royal Scotsman Train Manager.

What is the dress code onboard?

For daytime excursions in the Scottish Highlands and distilleries, bring a warm, waterproof jacket and good walking shoes. For relaxing moments, we recommend casual, comfortable clothing and appropriate footwear. For dinners, smart casual is appropriate. For formal dinners and gala dinners a dark suit and tie, tuxedo or national costume such as a kilt are advised for men. For women, a cocktail dress, tartan or similar attire is recommended.

What is included in the price?

A Royal Scotsman luxury train journey includes comfortable state cabin accommodation, daily table d’hôte meals, and a selection of alcoholic and other beverages. Onboard entertainment and outdoor activities are also included in the package, with sightseeing excursions, as shown in your itineraries and booking confirmation. Please note the Royal Scotsman’s booking prices do not include insurance, gratuities or souvenirs.

Does the train have wifi?

Wifi is available in the observation car, however due to the remote locations of many of our tours this connection is not always available.

Luggage & storage on board

Cabins have limited space, therefore we recommend each guest travels with one suitcase and one carry-on bag. Twin State Cabins have storage space under each bed, measuring 71cm x 23cm. If necessary, facilities are available at The Balmoral Hotel in Edinburgh for luggage storage during your journey. Prior to boarding, please attach a Royal Scotsman luggage tag to each piece of your luggage.

Guests requiring special assistance

If you or your companion(s) have reduced mobility, or require special assistance, please contact us for advice.

Will I need travel insurance?

We recommend you arrange suitable insurance to cover personal belongings, cancellation/interruption, medical and luggage. Details of cancellation policies can be found in our booking conditions.

Are pets permitted onboard?

For safety reasons, pets are not permitted aboard Royal Scotsman. However, if you are travelling with an assistance dog please contact reservations to discuss further.

Are children permitted onboard?

Children are welcome to join us, and infants under the age of two at the time of departure travel free. Parents must provide their own food and a bassinet for sleeping. Given the space constraints of a Twin Cabin, we always recommend booking an interconnecting cabin or Grand Suite for the comfort of families. The atmosphere aboard Royal Scotsman is geared towards our adult passengers. Therefore, it is at the Train Manager’s discretion that children may accompany their parents in the bar and restaurant cars. Please contact our reservations team to discuss full details and train journey suitability.

Can I smoke onboard?

In accordance with Scottish Law, smoking is not permitted aboard Royal Scotsman and in the Observation Car. This also includes electronic cigarettes/vaping.

Health

Please advise the Royal Scotsman’s team or your travel agent of any health restrictions before travelling with us. No specific vaccinations are currently required for entry into the UK. It is advised, however, that you consult your doctor or physician for requirements based on your travel itinerary, or for any personal health recommendations relating to your journey. Please note that there are no professional medical facilities on our train. Our crew members are not permitted to dispense any medication, and will assist you to the nearest pharmacy if required.

Check-in procedure

The Royal Scotsman train departs from Edinburgh Waverley Station. Check-in takes place at The Balmoral Hotel, adjacent to the station. We request that you deposit your luggage with the concierge team between 11 am and 12:15 pm, to allow us adequate time to transfer your luggage to the train.

Passport & visas

All visitors from overseas must be in possession of a current passport, with a minimum validity of 6 months beyond your journey stay date — applicable to both adults and children. Additional months added to any new passport where the document was renewed prior to its previous expiry date, may not count towards the minimum 6 months required. Depending on which country issues your passport, you may need a visa for entry into the UK. Please check with your travel agent or government agency before travelling. We would also note that security and immigration checks are likely to be increased, adding time to your journey at entry and exits points within Europe and the UK, so we would recommend you allow extra time at these points.

Electricity

There are electrical outlets in all cabins. Electricity in the UK runs on 220/240 volts. You may wish to bring an adaptor for electrical appliances.

Can special dietary preferences be accommodated?

Special diets can be accommodated by our Chef. Please be sure to tell us in advance of any allergies, food-related or not. We will do our best to cater for special dietary requirements, such as vegetarian, vegan etc, provided a detailed request has been made at the time of booking. If a special request has not been made, the chefs will endeavour to prepare a dish with the ingredients available on board. We do, however, regret that we are unable to provide meals requiring strict religious observance in the preparation.

Can I smoke onboard?

In accordance with Scottish Law, smoking is not permitted aboard Royal Scotsman and in the Observation Car.This also includes electronic cigarettes/vaping.

Laundry & pressing

Our stewards are happy to assist with pressing garments. Although there are no laundry facilities onboard, laundry services can be arranged for extended stays.

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Tel: +44 (0)20 8191 0620

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