The luxury train travel company long header

TSARS GOLD TRANS-SIBERIAN

FREQUENTLY ASKED QUESTIONS

TSARS GOLD  :  ABOUT  |  CABIN CLASSES  |  LIFE ON BOARD  |  FAQS

FAQS

TSARS GOLD PRIVATE TRAIN FAQS

We understand that you will have many questions about booking this exceptional Trans-Siberian experience. The most frequently asked are below but please do not hesitate to contact us about any further questions you have and we will be delighted to help.

HOW FAR IN ADVANCE DO I NEED TO BOOK ?

Tsars Gold, a Trans-Siberian journey that is only available for a limited time throughout the year, is an exclusive Trans-Siberian adventure. We strongly recommend our clients to book their trip as soon as possible to avoid disappointment. This is especially important for cabins at higher levels, as they are highly in demand. Many people book their cabins at least one year ahead of time, sometimes even more.

IS THE TRANS-SIBERIAN SAFE TO TRAVEL ?

Although it was once known for its bad reputation, the vast majority of people now have a safe and enjoyable trip. Because your train is a private train, access to it is strictly controlled. Our guides will ensure your safety throughout your journey.

CAN YOU BOOK INTERNATIONAL FLIGHTS FOR US ?

Absolutely! We can book both internal and international flights with our ATOL license. As an appointed operator, we have access to some of the best British Airways deals. We will gladly give you a quote if you let us know the airports that interest you.

ARE YOUR TOURS FINANCIALLY PROTECTED ?

All of our trips include financial protection. This includes our ATOL (license number 10287) if the trip involves a flight, or insurances that comply with UK package travel regulations for any other trip. We must also adhere to the strict codes of conduct imposed by ABTA (number Y1699).

CAN YOU OBTAIN & ADVISE ON THE VISAS FOR US ?

Visas can be complicated so we recommend that you use a specialist agent to help you with your visa application. We also recommend that you make arrangements with CIBT VisaCentral, who provide a reliable service for all visas required for your trip. We provide all documentation required to support your application.

CAN YOU BOOK ST PETERSBURG FOR US ?

Yes! Our private St Petersburg tour can be customized to meet your specific needs, including the number of hotels or day tours you want. We can arrange tours to the wonderful Golden Ring cities in the North East of Moscow.

CAN YOU BOOK EXTENSIONS IN CHINA FOR US ?

We can arrange a wide range of trips in China and Tibet to complement and enhance your Golden Eagle trip. The China Travel Company is our sister company and offers a wide range of tours.

WHAT IS THE DIFFERENCE BETWEEN THE TRAIN CABIN CLASSES ?

It is crucial to choose the right cabin for you trip. We have created a section that explains the differences in the types of cabins on the Tsars Gold train. For more information, please visit our section on cabin classes.

IS IT BETTER TO START THE TRIP IN MOSCOW OR BEIJING ?

The decision to begin your trip in Beijing, Moscow or somewhere else is mostly personal. Due to the difference in time, the Beijing trip is 1 day shorter and therefore slightly cheaper. Also, there are more English-language departures from Beijing, which allows for more flexibility in terms of dates.

WHAT ARE THE BOOKING AND PAYMENT TERMS ?

After you have determined the departure date and discussed any extension or add-ons that you may need at the beginning and end of your trip, you can book. After we confirm your trip, we require you to fill out our booking forms. We also ask for a 20% non-refundable deposit plus any international flights. Full payment is required at least 90 days before departure.

PLEASE READ THE FOLLOWING IMPORTANT INFORMATION

★ The minimum number of participants required for a trip to run is 120.
★ We regret that due to the intricate logistics of this tour, itinerary changes are sometimes unavoidable.
★ International flights, tips, beverages, visa fees and any services not mentioned are not included in the price.

Tsars Gold Cancellation conditions:
Up to 90 days prior to departure: 20 % of total price
Up to 42 days prior to departure: 50% of total price
Up to 1 day prior to departure: 90% of total price

Any part of the programme that is missed because of late arrival is non-refundable.

CABIN CLASSES

Full details on the cabin classes on the Tsars Gold.
LEARN MORE

LIFE ON BOARD

Learn about life on board the Tsars Gold Private Train.
LEARN MORE

VIEW TOURS

View all the Tsars Gold tours to get your trip going.
LEARN MORE

Gail & Cathy

★★★★★
"I can’t tell you how much we appreciate all the pre planning you helped us with. Thanks again for all you did for us."

Shakuntala

★★★★★
"We are back and throughly enjoyed all the arrangements you made on our behalf .Thanks for making our dreams come true."

Pauline & Brenda

★★★★★
"Thank you so much for organising our trip of a lifetime. Brenda and I loved every moment. Very best wishes to you."

CONTACT

CONTACT US ABOUT THE TSARS GOLD

We look forward to hearing from you and are happy to answer any questions you have - just call us or use the form below.
footer logo luxury train travel company
We hold ATOL license 10287 so booking with us gives you 100% financial protection. We are also members of the Association of British Travel Agents. ABTA has strict membership requirements and we are required to adhere to the associations high standards. Our ABTA number is Y1699.
footer financial protection logos ABTA ATOL
9 Bonhill Street, London, EC2A 4DJ, UK
Agent Information Here
All trips are operated by HeadsEast Ltd | UK Company number 6717612 | © Copyright 2008-22 HeadsEast Ltd
envelopetrainarrow-down-circle